FAQ


Ordering Online 

  1. Browse our items and click on the product that you would like to purchase
  2. Select the specific color that you would like to order
  3. If you would like to add a monogram to an item, there are two steps: a) select the number of characters; b) type in the name or initials in the text box
  4. Click ADD TO CART. Continue to add more items, or click the CHECKOUT button once you are done shopping. Make sure to click UPDATE CART before checking out
  5. Fill out the order form with your contact details. Click CONTINUE TO PAYMENT METHOD
  6. Payment options page – you may either settle payment immediately via credit card, or wait for the confirmation email with the bank deposit details
  7. You will receive your online sales invoice via email 

Payment Methods

We accept credit cards, debit cards, PayPal and BPI bank deposit payments. For bank deposit option, please email proof of payment to shopcocooni@gmail.com.

Delivery / Shipping

LOCAL SHIPPING

Shipping costs are standardized for each location. Here’s how soon you can expect your package to arrive after payment:

  • Metro Manila (P100) – 1-3 working days
  • Outside Metro Manila (P200) – 4-7 working days

Please note that delivery lead-times stated above are for items that do not require monogramming. Single-transaction orders amounting to P10,000 and above are qualified for free delivery nationwide.

INTERNATIONAL SHIPPING

Should you wish to have your orders delivered anywhere else in the world, please email us the destination address and we will provide you a quotation for the shipping fee. Please note that we do not shoulder import fees and additional taxes of international orders; these duties are the responsibility of the customer.

Monogramming

Add a personal touch to your leather pieces to make them more special. These are perfect to give as gifts, event souvenirs or corporate giveaways.

Most of our Basic Collection accessories are available for monogramming. We stamp each piece manually with gold foil, and take time and effort to make them as precise as possible.

Lead-time for monogrammed items is 1-4 weeks after payment, depending on the quantity required. We will ship out your order once it is ready.

Cost:

  • 1-4 characters = P100
  • 5-8 characters = P200

Conditions per monogram:

  • Up to 8 characters allowed (letters, ampersand "&" and bullets "•" only)
  • Up to three (3) repeating letters
  • Up to two (2) bullets
  • Up to two (2) spaces
  • Up to one (1) ampersand 

If you are ordering more than one monogrammed piece of the same item color, please add each one individually in the cart, so that the total bill will reflect the correct amount. Please note that the monogramming charge is per item, regardless of whether the name/initials to be stamped are the same across other products to be purchased.

Bulk Order Discounts

Because we appreciate your intention to share our everyday leather pieces with others, we gladly give discounts for bulk orders:

PRODUCTS
Minimum: 20 pieces
Deal: 10% off (excluding monogramming and shipping fees). Bulk order may be a mix of different leather items as long as the minimum order quantity is met
MONOGRAMMING
Minimum: 10 pieces
Deal: P80 for each item regardless of length vs. P100-200 regular rate
HOLIDAY SEASON DISCOUNTS
Here's to rewarding your thoughtfulness, with bigger gift discounts the earlier you shop! Each month towards Christmas gives you a special bulk order rate. We highly encourage you to purchase earlier to avail of bigger discounts and to make sure we can accommodate your gifting needs in time for the holidays. Check out what we have in store for you monthly:
AUG SEP OCT NOV onwards (regular bulk rates)
Product Discount 30% 20% 15% 10%
Monogram P50 P50 P80 P80
MOQ (min. order quantity in pcs.) 30 30 30 20
    Instructions on how avail of bulk order discounts:
    • Place order on the website, disregard total amount reflected upon checkout
    • Choose BPI Bank Deposit as payment option and complete your order
    • We will reply to the confirmation email you will receive within 24 hours with the discounted total amount
    • Settle payment of revised total bill via bank deposit
    • Note: We CANNOT process your order for bulk discount if you have chosen to pay via PayPal, credit card or debit card. Please make sure to select BPI Bank Deposit as payment method.

    Return and Exchange Policy

    • Your orders are made sure to be in excellent condition prior to shipping. Returns and exchanges are accepted within three (3) days upon receipt of items
    • We will only accept products that are undamaged and unused. Products damaged due to buyer’s misuse are not covered by this policy
    • Delivery costs in returning the item to us and/or having the exchanged item delivered back is shouldered by the customer
    • Monogrammed items are non-refundable and non-exchangeable

    Office Hours

    We process orders and attend to inquiries from Monday to Friday, 9AM to 5PM. Office is closed on weekends and all holidays.